How does your Free Shipping service work?
At no cost, our FREE SHIPPING service gives customers quick and efficient delivery that doesn’t break the bank.
Standard delivery is within 7-14* working days of your order being placed.
Express delivery is usually 1-2 working days.
Delivery is Monday to Friday and Sunday (excluding Public Holidays).
BFPO delivery is available on Free Delivery.
Delivery is fully trackable – we’ll email you a link to your tracking information once your parcel has left the warehouse. You can also track your order through My Account.
Placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address? Your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.
What happens on the day of delivery?
A signature may be required on receipt.
You may be presented with additional delivery features – check your tracking to see what options are available to you.
If you’re not available to take delivery of your parcel, our delivery partner will leave a calling card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.
What countries do you ship to?
Just one more thing…
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ali cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.